Shipping and Returns

Deliveries

The prices displayed on the site are indicated in euros, all French taxes included (French VAT and other applicable taxes), excluding shipping costs, processing costs for your order and gift wrapping costs. Delivery outside mainland France*, DOM-TOM and abroad will remain chargeable for the customer, whatever the amount of their order. Your order will be accepted while stocks last. Each item presented on the site is normally available in our stocks.

Deliveries are made to the address indicated by the customer at the time of ordering. The maximum delivery time for your order is 15 days. The delivery time indicated when registering the order is given for information purposes only and is not guaranteed. If, despite everything, one or more items on your order become unavailable, we will inform you as soon as possible. Despite the numerous checks carried out regularly on our site, it is possible that a product appearing on our site has a pricing error. However, these are checked during order processing: if the corrected price is lower than the price displayed on our site, your item will be sent to you taking into account the lowest price. Conversely, if the corrected price is higher than that offered on our site, we will inform you as soon as possible, and will cancel your order, unless you accept the order at the new price.

Orders placed on the site are exclusively deliverable in mainland France, Belgium and Switzerland.

  1. Dispute Delivery

As part of a delivery by our specialized carrier, we advise you to carefully check the condition of the goods in the presence of the driver.

IMPORTANT: The words "subject to unpacking" have no legal value and do not cover you in any way in the event of damage noted after unpacking your package. Therefore, any item whose damage has not been explicitly and precisely noted on the delivery slip cannot be returned. The Customer must then confirm his reservations to the carrier by registered mail at the latest within three days, not including public holidays, following that of receipt of the Products and send a copy of this letter to BROOKE MEELER. In the event of non-compliance with an order, the customer must notify the reseller within 24 hours of delivery. Any claim outside this deadline will not be accepted. The product must be returned to BROOKE MEELER, 27 F chemin de Champlong, 69450 Saint-Cyr-Au-Mont-D'Or in the condition in which it was received. A return slip will be sent to you by email, and the same product will be sent depending on stock and availability.

If a package is lost/stolen, you must contact the carrier to report the incident. The customer must send a HANDWRITTEN sworn certificate as well as an identity document in order to contest it, from then on a complaint is opened. A period of 15 to 20 working days will be necessary to rule on the file. The delivery person has the obligation to have you sign the delivery note when passing through, for a package with signature, in case of absence a delivery notice and left in the customer's mailbox inviting him to contact his Job. In the event of force majeure due to exceptional conditions, if the carrier does not offer delivery with signature as a health precaution such as during periods of confinement, the package may be left in the mailbox if size allows or neighborhoods. The 15 to 20 day deadline for complaints may be extended depending on events.

In any circumstance (with or without signature), if the package is declared "DELIVERED" with supporting declaration from the carrier, Brooke MEELER is then no longer responsible in the event of a loss/theft claim.

  1. Mediation

In accordance with article L133-4 of the Consumer Code, the consumer customer has the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative method of dispute resolution if there is common ground has not been found with the merchant site in accordance with the rules applicable to mediation, any consumer dispute must be entrusted in writing to customer service before any request for mediation at the following address:

SC B.MEELER
27 F chemin de Champlong,
69450 Saint-Cyr-Au-Mont-D'Or

For more information regarding the proper execution of their order or the processing of a complaint, the customer can contact customer service by email at bonjour@brookelynmeeler.com .